About Me

With over two decades of experience in the technology industry, I specialize in customer-centric product management at Fortune 100 companies. I excel at shaping product strategies, enhancing user experiences, and driving measurable results through data-driven decision making and AI utilization.

Key Achievements

Led Levi's DTC strategy resulting in 12% YoY growth in revenues

Drove 40% growth in loyalty membership to 25 million members

Achieved 4% boost in eBay checkout conversion rates handling 5M daily transactions

Recognized with Excellence in Product Leadership award

Education & Certifications

MBA Gold Medalist, UC Berkeley Haas Executive Program, AI Product Management (Google Cloud/Pendo)

Core Competencies

Strategic E-Commerce Leadership

Customer Experience Optimization

Data-Driven Decision Making

AI & ML Utilization

Cross-Functional Team Leadership

Omnichannel Strategy

Innovation & Problem-Solving

Professional Experience

LS

Sr. Director of Product Management

Levi Strauss & Co

2017 - Present
  • Drove 12% YoY DTC revenue growth through strategic product initiatives
  • Achieved 11% e-commerce increase via enhanced digital experiences
  • Optimized inventory by 30% through omnichannel initiatives
  • Improved CSAT by 8% and grew loyalty program to 25M members (40% growth)
EP

Sr. Product Manager

eBay/PayPal

2012 - 2017
  • Boosted checkout conversion by 4% across 5M daily transactions
  • Achieved 99% e-consent rate for PayPal compliance initiatives
  • Enhanced user trust by 30% through security and UX improvements
Excellence in Product Leadership Award
VC

Product Management Foundation

Various Companies

2000 - 2012
Built foundational expertise across startups and major companies including Walmart.com, Shopping.com, and PayPal, focusing on website development, SEO, and user experience optimization. Established core competencies in product strategy, cross-functional collaboration, and data-driven decision making.

Services & Expertise

Transforming ideas into exceptional digital experiences through strategic product development and innovative solutions

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Product Strategy & Roadmap Development

Strategic planning and roadmap creation to align product vision with business objectives and market opportunities.

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Customer Experience Optimization

Enhancing user journeys and touchpoints to deliver seamless, engaging customer experiences that drive retention.

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E-commerce & Omnichannel Solutions

Building comprehensive e-commerce platforms and omnichannel strategies that unify customer experiences across all touchpoints.

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AI/ML Product Integration

Implementing intelligent features and machine learning capabilities to enhance product functionality and user personalization.

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Team Leadership & Mentoring

Leading cross-functional teams and mentoring product professionals to build high-performing, collaborative organizations.

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Digital Transformation Consulting

Guiding organizations through digital transformation initiatives to modernize processes and accelerate growth.

Technical Proficiencies

AI & Analytics
Google Analytics Adobe Marketing Cloud Tableau Power BI
E-commerce Platforms
Salesforce Shopify OMS Manhattan OMS Sterling
Payment Systems
PayPal Stripe Adyen Cybersource
Marketing Tools
Hubspot Responsys Hootsuite
UX/Analytics
Optimizely ContentSquare Glassbox Qualtrics
Discuss Your Project

Let's Connect

Ready to drive customer-centric innovation and measurable growth? Let's discuss how my expertise in product management, e-commerce strategy, and AI can help transform your business.

Get in Touch

Let's Work Together

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Open to Product Management, Strategic Consulting, and Leadership opportunities